Refund Policy

Unambiguous and equitable refund terms for your assurance

Overview

At CentralPlainsCommons, we are aware that unforeseen events may arise, and we are committed to providing transparent and equitable refund protocols. This document explicates the scenarios under which refunds for yacht chartering services can be authorized.

It is imperative to review this policy in its entirety prior to booking. By finalizing a charter with CentralPlainsCommons, you are confirming your consent to these terms for refunding.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding processing fees

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must submit request in a written format through email or phone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter cost

Processing Time: 7-10 business days

Processing Fee: €25 deducted from refund amount

Conditions: A valid reason is required; administrative fees are applied

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are unavailable

Exception: Situations deemed as emergencies may be taken into account

Alternative: A credit for future charters might be offered at the discretion of the management

Conditions: Supporting documents required for emergency scenarios

Weather-Related Cancellations

Our Weather Guarantee

Your safety remains our utmost priority. In the event that the weather conditions are considered unsafe for charter activities by our certified captain, we will provide adaptable solutions:

  • Full Refund: Issued if rescheduling isn't feasible
  • Reschedule: Change your charter date to the next available opportunity at no extra charge
  • Charter Credit: A credit that is good for 12 months from the date of the original charter

Weather Assessment Process

The criteria for our weather assessments include:

  • Examination of wind speeds and directions
  • Sea conditions and wave heights
  • Forecasted visibility and precipitation
  • Notifications and advisories from the Coast Guard
  • A safety evaluation from a professional captain

Decision Timeline: Decisions regarding weather cancellations are made at least 4 hours before the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We acknowledge that medical emergencies can occur unexpectedly. Circumstances that may be eligible for special considerations include:

  • Immediate illness or injury that necessitates hospitalization
  • Passing of a family member
  • Sudden military draft or urgent recall
  • Summons for jury duty or court orders
  • Natural catastrophes impacting travel

Documentation Requirements

For emergency refund requests, you will need to present:

  • Hospital records or medical certificates
  • A death certificate, if relevant
  • Documentation of military orders
  • Notice for court summons or jury service
  • Emergency declarations or travel warnings

Processing: Emergency refund requests will be processed in 3-5 business days after receiving the required documentation.

Operational Cancellations

Mechanical Failures

Should the yacht assigned to you suffer from mechanical issues which remain unresolved:

  • Replacement Vessel: We will endeavor to supply a comparable replacement
  • Full Refund: If a similar replacement can't be arranged
  • Partial Refund: If the replacement vessel is priced differently
  • Compensation: You may receive compensation for any inconvenience

Unavailable Crew

In extraordinary instances where certified crew members are not available:

  • An alternative crew will be provided when possible
  • A complete refund if the charter must be canceled
  • Opportunities to reschedule without additional costs

Refund Processing

Repayment Options

Approved refunds will be issued via the original payment method utilized for the initial booking:

  • Credit Cards: Processed in 5-7 business days
  • Bank Transfers: Processed in 7-10 business days
  • Cash/Cheque: Processed in 3-5 business days

Processing Fees

Credit Card Transactions

€50 charge for cancellations occurring more than 72 hours beforehand

Bank Transfer Expenses

€25 charge applied to all bank transfer refunds

International Transactions

Extra costs may be applicable for overseas operations

Charter Credits

Occasions for Credit Issuance

Charter credits may be provided as a substitute for monetary refunds under specific circumstances:

  • Cancelations on short notice (under 24 hours)
  • Cancellations due to weather
  • Requests for voluntary rescheduling
  • Disruptions in operations

Credit Stipulations

  • Validity: Effective for 12 months subsequent to issuing
  • Transferability: Non-transferable between individuals
  • Value: Equivalent to the full value of the charter (excluding processing costs)
  • Application: Applicable towards any future charters that are available
  • Expiration: Credits must be used within the 12-month limit

Partial Service Refunds

Disruptions during Service

If your yacht hire experience is interrupted or reduced due to factors within our control:

  • A refund proportional to the unused duration
  • A credit matching the value for future use
  • Additional complimentary services or enhancements

Guest-Related Disruptions

In the event that a charter concludes early because of guest behavior or safety concerns:

  • No reimbursements for the remaining period
  • Outstanding payments must be completed in full
  • Potential extra charges

Conflict Resolution

Should there be a disagreement pertaining to a refund decision, you may:

  • Appeal for a reassessment by our management
  • Supply supplementary evidence or documentation
  • Seek mediation via consumer protection entities
  • Exercise legal avenues as per the law

How to Submit a Refund Claim

Step 1: Reach Out

In order to initiate a refund request, please contact us through:

Step 2: Supply Necessary Details

When you make a request, be sure to provide:

  • Confirmation number of your booking
  • The scheduled date and time of your charter
  • The reason for the cancellation
  • Any relevant documents (if necessary)
  • Your preferred way of receiving refunds

Step 3: Evaluation and Action

We'll confirm receipt of your claim within a day, evaluate it in relation to this policy, notify you of our decision within two days, and carry out the approved refund according to the processing times mentioned.

Pertinent Information

  • All requests for refunds must be documented in writing
  • Refund processing is conducted in €, irrespective of the initial payment's currency
  • We highly recommend procuring travel insurance
  • This policy is subject to modifications, which will be announced 30 days in advance
  • Refunds will be subject to the applicable tax laws and regulations

How to Get in Touch

For inquiries regarding refunds or to submit a claim:

Refunds Department
CentralPlainsCommons Marine Services Ltd.
Port de Monaco
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Operating hours: Monday–Friday, 9:00 AM – 5:00 PM

Revision Date: July 17, 2025

This reimbursement protocol is crafted to be just and candid. We advise you to familiarize yourself with these provisions before securing a reservation and to reach out with any queries you might have.